PRIVACY POLICY

INTRODUCTION

This Privacy Policy describes how CNDRL ENTERPRISES PRIVATE LIMITED and its affiliates (collectively referred to as “CNDRL ENTERPRISES PRIVATE LIMITED”, “we”, “our”, “us”) collect, use, share, protect, and otherwise process your personal information through our website https://cndrlshop.in/ (hereinafter referred to as “Platform”).

Please note:

  • You may be able to browse certain sections of the Platform without registering with us.

  • We do not offer any product/service under this Platform outside India.

  • Your personal data will primarily be stored and processed in India.

By visiting this Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and any applicable service/product terms and conditions. You also agree to be governed by the laws of India, including but not limited to laws relating to data protection and privacy.

If you do not agree, please do not use or access our Platform.

1. COLLECTION OF INFORMATION

We collect your personal data when you:

  • Use our Platform or services

  • Interact with us during the course of our relationship

  • Provide information at the time of registration, order placement, or while availing our services

Types of Data Collected:

  • Personal Details: Name, date of birth, address, telephone/mobile number, email ID, and identity/address proof documents.

  • Sensitive Data (with consent): Bank account details, credit/debit card details, other payment instrument information, or biometric information (such as facial features or physiological data) for certain features.

  • Behavioral Data: Your preferences, browsing patterns, transaction history, and interactions on the Platform.

You always have the option to not provide information by choosing not to use a particular service or feature on the Platform.

When transacting with third-party business partners, their privacy policies will apply, and we request you to review them before disclosing any information.

⚠ Important: If you receive a call or email claiming to be from CNDRL ENTERPRISES PRIVATE LIMITED asking for sensitive information (like debit/credit card PIN, net-banking password, etc.), do not share such details. Report such incidents immediately to the appropriate law enforcement authority.

2. USAGE OF INFORMATION

We use your personal data to:

  • Provide the services you request

  • Assist sellers and business partners in fulfilling orders

  • Enhance your customer experience

  • Resolve disputes and troubleshoot problems

  • Inform you about offers, products, and updates

  • Customize your browsing experience

  • Detect and prevent fraud or illegal activities

  • Enforce our terms and conditions

  • Conduct marketing research, analysis, and surveys

You will always have the option to opt out of marketing communications if you do not wish to receive them.

3. SHARING OF INFORMATION

We may share your personal data:

  • Internally: With our group entities and affiliates to provide better services and offers

  • With Third Parties: Such as sellers, business partners, logistics providers, payment processors, reward program partners, and marketing partners, where required

  • With Authorities: Government agencies, law enforcement, or courts when legally required, or to protect our rights, property, and users

4. SECURITY PRECAUTIONS

To protect your data from unauthorized access, loss, or misuse, we adopt reasonable security practices and procedures, including the use of secure servers.

However, data transmission over the internet cannot be guaranteed as 100% secure. You are responsible for maintaining the confidentiality of your account login and password.

5. DATA RETENTION & DELETION

  • You can delete your account through your profile settings or by contacting us using the details below.

  • Account deletion will permanently erase your data and access to the account.

  • We may delay deletion if there are pending grievances, claims, shipments, or legal obligations.

  • We retain personal data only for as long as necessary for the purpose it was collected or as required under law.

  • Anonymized data may be retained for analytics, fraud prevention, and research purposes.

6. YOUR RIGHTS

You may:

  • Access, update, or correct your personal data through the Platform

  • Request withdrawal of consent by contacting our Grievance Officer (details below).

  • Please note that withdrawal of consent may limit or restrict your ability to use certain services.

7. CONSENT

By using our Platform, you consent to the collection, use, storage, and sharing of your data as described in this Privacy Policy.

If you share data on behalf of others, you confirm that you have the authority to do so.

8. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Significant changes will be notified to you as required by law.

9. GRIEVANCE OFFICER

Name of the Office: CNDRL ENTERPRISES PRIVATE LIMITED
Designation: … (DIN)

Registered Office:
Floor No.: Ground Floor,
Building No./Flat No.: DAG No. 14, KHATIAN No. 2303,
Name of Premises/Building: Roypur,
Road/Street: Panchita,
Locality: Roypur,
City: Bangaon, District: North Twenty Four Parganas,
State: West Bengal, PIN: 743235

Contact Details:
📞 +91 9772820182
📧 subhankarmondal12456@gmail.com
🕒 Monday – Friday (9:00 AM – 6:00 PM)